If you have a complaint the advice given by one of our experts or were not fully satisfied with our service we would like to know in order to resolve the problem.

As a financial advice centre it’s important to us that all information is 100% accurate, honest and tailored to your specific needs at all times.

If you feel we have not adhered to the above or if you don’t believe you have been treated fair after the advice was given, then please submit your complaint using the following steps.

  1. Submit Email – The first place you must make your complaint to ourselves so we have a chance to resolve the problem. You can email with anything your complaint.
  2. Receive Response - We always investigate every complaint received and respond within 30 days at which point you can decide whether you accept our decision.
  3. Escalate – If you are still unhappy about our decision you can make a complaint to the Financial Ombudsman Service by writing to them at,The Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London E14 9SR

A complaint cannot be made to the Financial Ombudsman Service without first making a complaint to ourselves and must be made within 6 months of our final decision.

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